2. What Types Of Personal Data Does Envy Collect?
Envy needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Envy also has access to personal data that is generated over the Network utilised by Envy services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Envy may also collect financial information about Envy customers and end users from third parties to enable Envy to assess its risks in granting credit terms and contact information about organisations Envy considers may be interested in Envy products and services.

3. How Does Envy Obtain Personal Data?
Envy obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Envy website); from third party list brokers; from resellers who pass on personal data to Envy about end users; and directly from the Network utilised by Envy services.

4. How Does Envy Use The Personal Data It Holds?
4.1 Providing and Improving the Envy Service
Most of Envy’ use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Envy may also use personal data to improve on the level and type of service Envy offers to its customers. As part of this interest in improving the service provided Envy may process personal data for the purposes of sales analysis and customer usage statistics.

4.2 Direct Marketing
Envy may from time to time inform its customers, end users and potential customers about Envy and Envy affiliate products and services and other information Envy feels may be of interest.

Customers and other recipients of information from Envy may indicate at the time they first place an order with Envy whether or not they wish to receive such information or at any later time by simply contacting Envy as indicated in paragraph 9 below.

5. To Whom Does Envy Disclose Personal Data?
As a general rule, Envy does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Envy is under an obligation by law to disclose personal data or where Envy has contracted with third parties to assist in providing services to Envy customers such as for delivery, installation and systems support services.

6. How Does Envy Protect the Personal Data it Holds?
Envy takes customer confidentiality and security very seriously. Envy has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Envy. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

Envy will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.

7. Customers’ Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Envy specific rights to access and rectify personal data held about them. These include the right to:

7.1
obtain from Envy, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

7.2
request the deletion or rectification of personal data which is inaccurate; and

7.3
as explained in paragraph 4.2 above to object to any unsolicited information sent by Envy regarding promotions or new products and services.

8. Contact Details
If any individual wishes to contact Envy regarding the personal data held about them or has any other question about Envy’ data privacy procedures, they should direct an email to info@delectablydivine.com or send a letter to Unit 1 Modus, 201-203 Duke Street, Ipswich, IP3 0BH, UK.

9. Policy Updates
As part of Envy’ commitment to compliance with data privacy requirements, and to reflect changes in Envy’ operating procedures, Envy may update the terms of this policy from time to time and will post the revised policy on this page.

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